Waco, TX

STORE MANAGER

JOB SUMMARY

As a leader of your store’s operations, staffing, customer satisfaction, product quality, financial performance, and team development, you will personally help contribute to the success of Andy’s Frozen Custard. Andy’s is a great place to work and our employees love what they do!

 

KEY RESPONSIBILITIES

Responsibilities and essential job functions include (but are not limited to) the following:

  • Demonstrate a calm demeanor during periods of high volume or unusual events

  • Display a “customer comes first” attitude by training and holding associates accountable for delivering legendary customer service

  • Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them

  • Plan, identify, communicate, and delegate appropriate responsibilities and practices to store associates to ensure smooth flow of operations

  • Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement

  • Monitor and manage store staffing levels

  • Communicate clearly, concisely, and accurately in order to ensure effective store operations

  • Solicit customer feedback to understand customer needs

  • Utilize management information tools and analyze financial reports to identify trends and issues in store performance

  • Actively manage store associates by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

  • Ability to manage effectively in a fast-paced environment

  • Interpersonal skills

  • Knowledge of customer service techniques

  • Knowledge of supervisory practices and procedures

  • Strong operational skills in a customer-service environment

  • Strong problem-solving skills

  • Team-building skills

  • Strong leadership skills, with the ability to coach and mentor others

  • Ability to plan and prioritize workload

  • Ability to handle confidential and sensitive information

QUALIFICATIONS & REQUIREMENTS

  • Must have 3 – 5 years of proven management experience in the food service industry or leadership role in a related industry

  • Must have reliable transportation

  • Must be 21+ years of age

  • Must be able to work all shifts, including nights and weekends

PHYSICAL REQUIREMENTS

  • Constant standing/walking

  • Occasional pushing, pulling, lifting or carrying up to 50 lbs. independently and safely

  • Occasional ascending or descending ladders, stairs, ramps.

  • Constant computer/POS Register and fountain equipment usage.

  • Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine.

  • Constant reaching, turning, and performing precision work around fountain area

  • Constant talking, expressing or exchanging ideas by means of the spoken word

  • Constant clarity of vision at near and/or far distances

BENEFITS (FULL TIME)*

  • Highly competitive compensation designed for long-term employment

  • Health, Life, Vision, and Dental Insurance

  • Matching 401(k)

  • Paid Vacation

  • Paid Personal Days

  • Discounts

*Benefits may vary by location.

Andy’s Frozen Custard® is an equal opportunity employer


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