Store Associate
JOB SUMMARY
Andy’s Frozen Custard® is looking for talented and motivated individuals who possess a high attention to detail and great customer service skills to serve the world’s greatest frozen treats! Associates should expect a fast-paced, challenging environment. As an Andy’s Associate, you will create the Andy’s Experience by providing legendary customer service and maintaining a clean and comfortable store environment.
Required Knowledge, Skills, and Abilities
- Interpersonal skills
- Knowledge of customer service techniques
- Strong problem-solving skills
- Team-building skills
- Strong leadership skills
- Ability to plan and prioritize workload
Physical Requirements
- Constant standing/walking
- Occasional pushing, pulling, lifting or carrying up to 50 lbs. independently and safely
- Occasional ascending or descending ladders, stairs, ramps.
- Constant computer/POS Register and fountain equipment usage.
- Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine.
- Constant reaching, turning, and performing precision work around fountain area
- Constant talking, expressing or exchanging ideas by means of the spoken word
- Constant clarity of vision at near and/or far distances
Qualifications & Requirements
- No previous experience required but preferred
- Must have reliable transportation to and from work
- Must be 16+ years of age
- Ability to work nights and weekends
Benefits (Full Time)*
- Highly competitive compensation designed for long-term employment
- Health, Life, Vision, and Dental Insurance
- Matching 401(k)
- Paid Vacation
- Paid Personal Days
- Discounts
*Benefits may vary by location.
Andy’s Frozen Custard® is an equal opportunity employer.
Shift Supervisor
JOB SUMMARY
As a leader of your store’s operations, staffing, customer satisfaction, product quality, financial performance, and team development, you will personally help contribute to the success of Andy’s Frozen Custard. Andy’s is a great place to work and our employees love what they do!
Key Responsibilities
- Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard
- Assist with new employee training through positive reinforcement
- Create a positive learning environment by providing clear, specific, timely and respectful feedback to all associates
- Deliver legendary customer service to all customers by acting with a “customer comes first” attitude
- Develop positive relationships with shift team
- Execute store operations during scheduled shifts including organizing store opening and closing duties
- Follow and reinforce Andy’s operational policies and procedures
- Utilize operational tools to achieve maximum operational efficiency
- Knowledge of the frozen custard industry and competitors
Required Knowledge, Skills, and Abilities
- Ability to manage effectively in a fast-paced environmen
- Interpersonal skills
- Knowledge of customer service techniques
- Knowledge of supervisory practices and procedures
- Strong operational skills in a customer-service environment
- Strong problem-solving skills
- Team-building skills
- Strong leadership skills, with the ability to coach and mentor others
- Ability to plan and prioritize workload
- Ability to handle confidential and sensitive information
Qualifications & Requirements
- Must have 2 – 3 years of proven management experience in the food service industry or leadership role in a related industry
- Must have reliable transportation
- Must be 18+ years of age and not currently enrolled in high school courses
- Must be able to work all shifts, including nights and weekends
Physical Requirements
- Constant standing/walking
- Occasional pushing, pulling, lifting or carrying up to 50 lbs. independently and safely
- Occasional ascending or descending ladders, stairs, ramps.
- Constant computer/POS Register and fountain equipment usage.
- Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine.
- Constant reaching, turning, and performing precision work around fountain area
- Constant talking, expressing or exchanging ideas by means of the spoken word
- Constant clarity of vision at near and/or far distances
Benefits (Full Time)*
- Highly competitive compensation designed for long-term employment
- Health, Life, Vision, and Dental Insurance
- Matching 401(k)
- Paid Vacation
- Paid Personal Days
- Discounts
*Benefits may vary by location.
Andy’s Frozen Custard® is an equal opportunity employer.
Assistant Manager
JOB SUMMARY
As a leader of your store’s operations, staffing, customer satisfaction, product quality, financial performance, and team development, you will personally help contribute to the success of Andy’s Frozen Custard. Andy’s is a great place to work and our employees love what they do!
Key Responsibilities
Responsibilities and essential job functions include (but are not limited to) the following:
- Demonstrate a calm demeanor during periods of high volume or unusual events
- Display a “customer comes first” attitude by training and holding associates accountable for delivering legendary customer service
- Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them
- Plan, identify, communicate, and delegate appropriate responsibilities and practices to store associates to ensure smooth flow of operations
- Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement
- Monitor and manage store staffing levels
- Communicate clearly, concisely, and accurately in order to ensure effective store operations
- Solicit customer feedback to understand customer needs
- Utilize management information tools and analyze financial reports to identify trends and issues in store performance
- Actively manage store associates by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance
Required Knowledge, Skills, and Abilities
- Ability to manage effectively in a fast-paced environment
- Interpersonal skills
- Knowledge of customer service techniques
- Knowledge of supervisory practices and procedures
- Strong operational skills in a customer-service environment
- Strong problem-solving skills
- Team-building skills
- Strong leadership skills, with the ability to coach and mentor others
- Ability to plan and prioritize workload
- Ability to handle confidential and sensitive information
Qualifications & Requirements
- Must have 2 – 3 years of proven management experience in the food service industry or leadership role in a related industry
- Must have reliable transportation
- Must be 21+ years of age
- Must be able to work all shifts, including nights and weekends
Physical Requirements
- Constant standing/walking
- Occasional pushing, pulling, lifting or carrying up to 50 lbs. independently and safely
- Occasional ascending or descending ladders, stairs, ramps.
- Constant computer/POS Register and fountain equipment usage.
- Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine.
- Constant reaching, turning, and performing precision work around fountain area
- Constant talking, expressing or exchanging ideas by means of the spoken word
- Constant clarity of vision at near and/or far distances
Benefits (Full Time)*
- Highly competitive compensation designed for long-term employment
- Health, Life, Vision, and Dental Insurance
- Matching 401(k)
- Paid Vacation
- Paid Personal Days
- Discounts
*Benefits may vary by location.
Andy’s Frozen Custard® is an equal opportunity employer.
Store Manager
JOB SUMMARY
As a leader of your store’s operations, staffing, customer satisfaction, product quality, financial performance, and team development, you will personally help contribute to the success of Andy’s Frozen Custard. Andy’s is a great place to work and our employees love what they do!
Key Responsibilities
Responsibilities and essential job functions include (but are not limited to) the following:
- Demonstrate a calm demeanor during periods of high volume or unusual events
- Display a “customer comes first” attitude by training and holding associates accountable for delivering legendary customer service
- Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them
- Plan, identify, communicate, and delegate appropriate responsibilities and practices to store associates to ensure smooth flow of operations
- Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement
- Monitor and manage store staffing levels
- Communicate clearly, concisely, and accurately in order to ensure effective store operations
- Solicit customer feedback to understand customer needs
- Utilize management information tools and analyze financial reports to identify trends and issues in store performance
- Actively manage store associates by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance
Required Knowledge, Skills, and Abilities
- Ability to manage effectively in a fast-paced environment
- Interpersonal skills
- Knowledge of customer service techniques
- Knowledge of supervisory practices and procedures
- Strong operational skills in a customer-service environment
- Strong problem-solving skills
- Team-building skills
- Strong leadership skills, with the ability to coach and mentor others
- Ability to plan and prioritize workload
- Ability to handle confidential and sensitive information
Qualifications & Requirements
- Must have 3 – 5 years of proven management experience in the food service industry or leadership role in a related industry
- Must have reliable transportation
- Must be 21+ years of age
- Must be able to work all shifts, including nights and weekends
Physical Requirements
- Constant standing/walking
- Occasional pushing, pulling, lifting or carrying up to 50 lbs. independently and safely
- Occasional ascending or descending ladders, stairs, ramps.
- Constant computer/POS Register and fountain equipment usage.
- Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine.
- Constant reaching, turning, and performing precision work around fountain area
- Constant talking, expressing or exchanging ideas by means of the spoken word
- Constant clarity of vision at near and/or far distances
Benefits (Full Time)*
- Highly competitive compensation designed for long-term employment
- Health, Life, Vision, and Dental Insurance
- Matching 401(k)
- Paid Vacation
- Paid Personal Days
- Discounts
*Benefits may vary by location.
Andy’s Frozen Custard® is an equal opportunity employer.
District Manager
JOB SUMMARY
Being a District Manager at Andy’s Frozen Custard is an incredible opportunity for someone looking to work for an exciting, growing company. The District Manager should have experience leading multi-unit stores in the restaurant industry, as you will be responsible for ensuring district-wide customer satisfaction and measuring the financial performance of all the locations in your area. Andy’s Frozen Custard is a great place to work and the people here love what they do. Our mission is, “Serving our community and its people by creating an environment that promotes memories through our superior product and exceptional staff.”
Key Responsibilities
Responsibilities and essential job functions include (but are not limited to) the following:
- Develop the store management team within the region to deliver legendary customer experiences in all stores.
- Drive the implementation of company programs to meet operational and organizational objectives.
- Manage with integrity, honesty, and knowledge that promote the culture, values, and mission of Andy’s Frozen Custard.
- Plan, identify, communicate, and delegate key responsibilities and practices to store management team.
- Review store environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement.
- Create district implementation plans to support execution of regional and company initiatives.
- Follow up consistently to ensure accountability to plans.
- Monitor and manage district-wide management staffing levels.
- Utilize existing tools to identify and prioritize communications to the store management team within the district.
- Access external resources to support company-wide operations including Marketing, Finance, and Store Development.
- Solicit customer feedback to understand customer needs and the needs of the local community.
- Utilize management information tools and analyze financial reports to identify and address trends and issues in district performance.
- Be working in store on shifts a minimum of 3 days per week; Must be on store schedule.
Required Knowledge, Skills, and Abilities
- Ability to manage the overall operations of multiple stores independently
- Knowledge of retail or restaurant industry operations
- Organization and planning skills
- Strong operational skills in a customer-service environment
- Supervisory skills
- Team-building and leadership training skills
- Ability to maintain communication with corporate office
- Ability to handle confidential and sensitive information
- Working knowledge of business processes and system development
Qualifications & Requirements
- Bachelors Degree in Business/Hospitality Management (preferred) or equivalent experience in field
- High school diploma
- 7+ years experience in food service industry
- 5+ years of high-level management experience
- Direct supervision of 20+ employees
- Responsibility for training and developing teams
- Coaching employees and planning for succession on a team
- Responsibility for scheduling hours or controlling overtime
- Experience analyzing financial reports
- Experience in a complex, fast-paced environment
- Experience in a multi-unit environment
- Must be able to work various shifts per week including early mornings, evenings, weekdays, weekends, and/or holidays
Physical Requirements
- Constant standing/walking
- Occasional pushing, pulling, lifting or carrying up to 50 lbs. independently and safely
- Occasional ascending or descending ladders, stairs, ramps.
- Constant computer/POS Register and fountain equipment usage.
- Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine.
- Constant reaching, turning, and performing precision work around fountain area
- Constant talking, expressing or exchanging ideas by means of the spoken word
- Constant clarity of vision at near and/or far distances
Benefits (Full Time)*
- Highly competitive compensation designed for long-term employment
- Health, Life, Vision, and Dental Insurance
- Matching 401(k)
- Paid Vacation
- Paid Personal Days
- Discounts